Shipping policy

Last Updated: June 2026

Welcome to RenovateMate. This Shipping Policy explains how we process, ship, and deliver orders placed through renovatemate.shop.

1. Order Processing

All orders are processed within 1–5 business days after payment is successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

2. Worldwide Shipping

We proudly offer shipping to customers in many countries worldwide.

However, delivery availability may vary depending on:

  • Product type
  • Shipping carrier restrictions
  • Customs regulations
  • Local import requirements

If we are unable to ship to your location, we will notify you and provide a refund if applicable.

3. Estimated Delivery Times

Delivery times are estimates and may vary depending on destination and shipping conditions.

United States

  • Estimated Delivery: 7–15 Business Days

United Kingdom

  • Estimated Delivery: 5–12 Business Days

Canada

  • Estimated Delivery: 7–18 Business Days

Europe

  • Estimated Delivery: 7–18 Business Days

Australia & New Zealand

  • Estimated Delivery: 8–20 Business Days

Middle East

  • Estimated Delivery: 7–18 Business Days

Other International Destinations

  • Estimated Delivery: 10–25 Business Days

Please note that these estimates do not include customs clearance delays.

4. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Product size and weight
  • Delivery destination
  • Shipping method selected

Free shipping promotions may be offered on selected products or during special campaigns.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email when available.

Tracking information may take several days to update after shipment.

6. Multiple Shipments

If your order contains multiple products, items may arrive in separate packages.

This can occur when products are shipped from different warehouses or suppliers.

You will not be charged additional shipping fees for split shipments unless clearly stated during checkout.

7. Customs, Duties & Taxes

International orders may be subject to:

  • Import duties
  • Customs fees
  • Local taxes
  • Government charges

These fees are determined by the destination country's customs authorities and are the responsibility of the customer.

RenovateMate is not responsible for customs delays or additional import charges.

8. Shipping Delays

While we work hard to ensure timely delivery, delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier disruptions
  • High seasonal demand
  • Public holidays
  • Global transportation issues

Delivery dates are estimates and are not guaranteed.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Delivery delays may occur.
  • Additional shipping fees may apply.
  • Refunds may not be available for successfully delivered orders sent to the provided address.

Please contact us immediately if you notice an address error after placing your order.

10. Lost, Stolen, or Missing Packages

If your package appears lost:

  1. Verify the shipping address provided.
  2. Check with neighbors, household members, or building management.
  3. Contact the shipping carrier.

If you still cannot locate your package, contact us at support@renovatemate.shop within 7 days of the delivery date.

We will assist in investigating the shipment.

11. Damaged Packages

If your package arrives damaged:

  • Contact us within 48 hours of delivery.
  • Include your order number.
  • Provide clear photos of the packaging and damaged product.

We will review the claim and work toward an appropriate resolution.

12. Delivery Refusal

If a customer refuses delivery for reasons not caused by RenovateMate:

  • Shipping charges may not be refunded.
  • Return shipping fees and carrier charges may be deducted from any refund.

13. Contact Us

For shipping-related inquiries, please contact:

RenovateMate
Website: renovatemate.shop
Email: support@renovatemate.shop

Thank you for shopping with RenovateMate. We appreciate your business and strive to provide a smooth and reliable shipping experience worldwide.

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