At Renovatemate, we understand that plans can change. This Cancellation Policy explains how order cancellations are handled.
Order Cancellation Requests
Customers may request to cancel an order within 24 hours of placing it or before the order has been processed and shipped.
To request a cancellation, please contact our support team as soon as possible with your order number.
Orders Already Processed
Once an order has been processed, packed, or shipped, it can no longer be canceled.
In such cases, customers may be eligible for a return after receiving the item in accordance with our Return & Refund Policy.
Refunds for Canceled Orders
If your cancellation request is approved before shipment, a full refund will be issued to your original payment method.
Refund processing times may vary depending on your payment provider and financial institution.
Typical refund processing times are 5–10 business days.
Customized or Special Orders
Any customized, personalized, or special-order products may not be eligible for cancellation once production or processing has begun.
Fraud Prevention
Renovatemate reserves the right to refuse cancellation requests in cases involving suspected fraud, abuse of our policies, or violations of our Terms of Service.
How to Request a Cancellation
To request an order cancellation, please contact us with the following information:
• Full Name
• Order Number
• Email Address Used for Purchase
• Reason for Cancellation
Contact Us
If you have any questions regarding this Cancellation Policy, please contact us:
Email: support@renovatemate.com
Website: www.renovatemate.com
We are committed to providing excellent customer service and will do our best to assist you with your request.