At Renovatemate, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
• Be unused and in its original condition
• Be returned in its original packaging
• Include all accessories, manuals, and components
• Not show signs of misuse, damage, or excessive wear
Non-Returnable Items
The following items are generally not eligible for return:
• Personalized or customized products
• Gift cards
• Clearance or final sale items
• Products damaged through misuse or improper handling
How to Request a Return
To initiate a return, please contact our support team and provide:
• Full Name
• Order Number
• Email Address
• Reason for Return
• Photos (if item is damaged or defective)
Our team will review your request and provide return instructions.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We may request photos or additional information to verify the issue.
If approved, we will provide a replacement, store credit, or full refund at no additional cost.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
• The item is defective
• The item was damaged during transit
• An incorrect item was received
Shipping charges paid at checkout are generally non-refundable.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method.
Refunds typically appear within 5–10 business days depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after the expected timeframe:
• Check your bank account again
• Contact your credit card company
• Contact your payment provider
If you still have not received your refund, please contact us.
Exchanges
We only replace items if they are defective, damaged, or received incorrectly.
Order Cancellations
Orders may be canceled within 24 hours of purchase or before they are processed for shipment.
Once an order has been shipped, it cannot be canceled and must follow the return process.
Contact Information
For return or refund inquiries, please contact us:
Email: support@renovatemate.shop
Website: www.renovatemate.shop
We are committed to providing a smooth and fair resolution for all customers and appreciate your trust in Renovatemate.