SHIPPING POLICY

Thank you for shopping with Renovatemate. We are committed to delivering your order safely and efficiently, no matter where you are in the world.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

2. Shipping Destinations

We proudly offer worldwide shipping to most countries.

If we are unable to ship to your location, we will notify you before processing your order.

3. Estimated Delivery Times

Delivery times vary depending on your location:

• United States: 5–12 Business Days
• United Kingdom: 5–10 Business Days
• Canada: 7–15 Business Days
• Europe: 5–12 Business Days
• Australia & New Zealand: 7–15 Business Days
• Rest of World: 7–20 Business Days

Please note that delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the products ordered.

We may occasionally offer free shipping promotions on selected products or orders.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take 24–72 hours to update after shipment.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, and other fees imposed by your local government.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Renovatemate is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided during checkout.

8. Lost or Delayed Shipments

If your package is delayed beyond the estimated delivery timeframe, please contact our support team.

We will work with the shipping carrier to investigate and assist in resolving the issue.

9. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging.

We will review your claim and provide an appropriate resolution.

10. Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@renovatemate.shop

Website: www.renovatemate.shop

Thank you for choosing Renovatemate. We appreciate your trust and look forward to serving you.